Tag Archives: evaluation
Completing an Evaluation
- Posted on Mar 29, 2022
In order to complete an evaluation, you must choose the agent to evaluate, the scorecard, and the trigger or reason for the evaluation.
How to Begin an Evaluation
- Posted on Oct 22, 2021
Quality evaluations, combined with learning and development, are an integral part to the learning and development process of agents. After creating your scorecard
Purpose of Quality Triggers
- Posted on Sep 13, 2021
Quality triggers help you understand the reasons for quality evaluations. If you had 1,000 evaluations completed this month, it would be beneficial to