Train to Trends, Coach to the Individual

  • Posted on Sep 21, 2022

So often we get caught up in the individual or the trends and neglect to realize the most important fact, that only by

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Best Learning Methods to Use During Contact Center Trainings

  • Posted on Aug 15, 2022

The question of what learning method to use has plagued training and development professionals for decades. With the advent of new technologies, the

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How to Use the Course Library

  • Posted on Mar 24, 2022

There are times when you want to require users to complete a training. There are times when you want to give the option

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Basics for Creating a Course

  • Posted on Mar 23, 2022

To create a Course, you should click on the Training menu dropdown, click on eLearning, and then click on blue box titled Add

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Course Module Types

  • Posted on Mar 23, 2022

You add modules to a course by clicking on the Add Module button in the Modules tab. There are 6 module options: information

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Basics for Creating a Learning Path

  • Posted on Mar 23, 2022

Whether you are creating a Course or Learning Path, the process is very similar. In this article, we will discuss the differences only

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Adding & Removing Participants from Training

  • Posted on Mar 23, 2022

Before we go over adding and removing participants. let’s go over some of the features of the participants tab. You can use both

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Course and Learning Path Due Dates

  • Posted on Mar 23, 2022

In the general tab you can edit the details of the training. You change the following details: name, description, groups, categories, teams, module

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Course Library

  • Posted on Sep 7, 2021

The number of courses you can create is unlimited. A course can be assigned to specific users, assigned to the course library, or

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Creating a Survey

  • Posted on Sep 4, 2021

A training Course is made up of modules. You add modules to a course by clicking on the Add Module blue button in

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