Tag Archives: coaching steps
Adding Coaching Steps to a Coaching Form
- Posted on Mar 28, 2022
Coaching steps are an important part of the coaching form. There are 8 different types of coaching steps: Question Notes – Small Notes
Understanding the Coaching Process
- Posted on Mar 28, 2022
For many, contact center agent training and contact center coaching are two separate and distinct activities. Contrary to this belief, these two contact