Tag Archives: coaching session
Train to Trends, Coach to the Individual
- Posted on Sep 21, 2022
So often we get caught up in the individual or the trends and neglect to realize the most important fact, that only by
Understanding the Coaching Process
- Posted on Mar 28, 2022
For many, contact center agent training and contact center coaching are two separate and distinct activities. Contrary to this belief, these two contact
Coaching Sessions
- Posted on Sep 10, 2021
One on one coaching is an integral part to the learning and development process of both management staff and agents. After creating your