Tag Archives: coaching
Train to Trends, Coach to the Individual
- Posted on Sep 21, 2022
So often we get caught up in the individual or the trends and neglect to realize the most important fact, that only by
Sales Skills Needed To Be A Successful Salesperson
- Posted on Aug 23, 2022
With the advent of the mobile phone, it was predicted that with easy access to the internet that human interactions via the phone
Simple Ways to Improve Coaching
- Posted on Aug 10, 2022
Sitting in the offices for one of the largest online travel agencies we discussed how to improve agent performance and decrease agent turnover.
Adding Coaching Steps to a Coaching Form
- Posted on Mar 28, 2022
Coaching steps are an important part of the coaching form. There are 8 different types of coaching steps: Question Notes – Small Notes
Creating and Editing Coaching Forms
- Posted on Mar 28, 2022
One on one coaching is an integral part to the learning and development process of both management staff and agents. There are two
Understanding the Coaching Process
- Posted on Mar 28, 2022
For many, contact center agent training and contact center coaching are two separate and distinct activities. Contrary to this belief, these two contact
Coaching Sessions
- Posted on Sep 10, 2021
One on one coaching is an integral part to the learning and development process of both management staff and agents. After creating your