How to Use the Knowledge Base
- Posted on Mar 24, 2022
The purpose of the knowledge base is to give users the ability to access links and documents. Create Knowledge Base Content There are
How to Use the Course Library
- Posted on Mar 24, 2022
There are times when you want to require users to complete a training. There are times when you want to give the option
Basics for Creating a Course
- Posted on Mar 23, 2022
To create a Course, you should click on the Training menu dropdown, click on eLearning, and then click on blue box titled Add
Course Module Types
- Posted on Mar 23, 2022
You add modules to a course by clicking on the Add Module button in the Modules tab. There are 6 module options: information
Basics for Creating a Learning Path
- Posted on Mar 23, 2022
Whether you are creating a Course or Learning Path, the process is very similar. In this article, we will discuss the differences only
Basics for Creating a Remote Training
- Posted on Mar 23, 2022
Courses and learning paths are meant for a user to complete by themselves online. Remote training is in a group setting where the
Adding & Removing Participants from Training
- Posted on Mar 23, 2022
Before we go over adding and removing participants. let’s go over some of the features of the participants tab. You can use both
Course and Learning Path Due Dates
- Posted on Mar 23, 2022
In the general tab you can edit the details of the training. You change the following details: name, description, groups, categories, teams, module
Basics for Creating a Classroom Training
- Posted on Mar 23, 2022
Courses and Learning Paths are meant for a user to complete by themselves online. Classroom training is a group setting where training is
How to Begin an Evaluation
- Posted on Oct 22, 2021
Quality evaluations, combined with learning and development, are an integral part to the learning and development process of agents. After creating your scorecard