Top Three Strategies for Successful Coaching
- Posted on Mar 25, 2024
Having been part of startups and small business to large corporations I have administered and participated in many training programs. Some of them
Train to Trends, Coach to the Individual
- Posted on Sep 21, 2022
So often we get caught up in the individual or the trends and neglect to realize the most important fact, that only by
4 Tips for Creating a Quality Scorecard
- Posted on Sep 8, 2022
Brand loyalty as we once knew it is gone in this device-connected world we live in. Switching brands is as easy as going
Sales Skills Needed To Be A Successful Salesperson
- Posted on Aug 23, 2022
With the advent of the mobile phone, it was predicted that with easy access to the internet that human interactions via the phone
Best Learning Methods to Use During Contact Center Trainings
- Posted on Aug 15, 2022
The question of what learning method to use has plagued training and development professionals for decades. With the advent of new technologies, the
Simple Ways to Improve Coaching
- Posted on Aug 10, 2022
Sitting in the offices for one of the largest online travel agencies we discussed how to improve agent performance and decrease agent turnover.
Completing an Evaluation
- Posted on Mar 29, 2022
In order to complete an evaluation, you must choose the agent to evaluate, the scorecard, and the trigger or reason for the evaluation.
Adding Coaching Steps to a Coaching Form
- Posted on Mar 28, 2022
Coaching steps are an important part of the coaching form. There are 8 different types of coaching steps: Question Notes – Small Notes
Creating and Editing Coaching Forms
- Posted on Mar 28, 2022
One on one coaching is an integral part to the learning and development process of both management staff and agents. There are two
Understanding the Coaching Process
- Posted on Mar 28, 2022
For many, contact center agent training and contact center coaching are two separate and distinct activities. Contrary to this belief, these two contact