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All the tools you need.
All in one place.

Because FiveLumens was developed by Contact Center professionals, its features and functionaries solve the difficult challenges you face to keep teams operating at their maximum potential! Contact us today to learn how we can help you track and develop agent learning, facilitate better engagement, and improve support quality!

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The Best Contact Center Platform Available

Within the FiveLumens platform, team leaders can track progress for everyone on their team, seeing trainings in progress, overdue, completed, and those not yet started. With this information at a glance, managers know where to focus efforts, and where to dole out praise!

See how we can help you succeed.

Advanced Contact Center Platform

Our Promise: Save you time. Save you money.

We’re confident FiveLumens can help you streamline the cumbersome tasks associated with agent coaching, training, and auditing. With less headache, you’ll have more time to focus on things that matter most!

Best Platform for
the Mobile Era

FiveLumens works on the go! Life managing a contact center is hectic, and fast-paced. Access FiveLumens from your mobile devices, with everything you need at your fingertips!

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Research-backed, proven
teaching and training

You want to be sure your people are up-to-speed on the latest requirements and protocols. What happens when new regulations threaten to disturb your otherwise simple processes? FiveLumens helps ensure your people are trained to respond properly! Our research shows that contact centers see improvements in 3 key areas:

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  • 1
    Employee Expectations

    Contact centers using FiveLumens report seeing employee performance improvement simply through the clear communication of expectations.

  • 2
    Streamlined Auditing

    What keeps your managers up at night? The idea that their team doesn’t know how to adhere properly to important regulations that could threaten the welfare of the whole center. With our auditing tools, you can ensure employees are suited to respond no matter the situation.

  • 3
    Rock-Solid LMS

    FiveLumens engages employees through a revolutionary LMS platform, built specifically for contact centers. You’ll find that your agents are trained, coached, and motivated to reach their goals.

How to Get Started:

  • 1 Demo
  • 2 Pilot
  • 3 License
  • 4 Optimize

Julie Jacobs

Manager at Eastern Watts

This software took so much worry from me. It has freed me to focus on the things that matter most.

Joshua Strong

CEO of Strong MedCal

Our training was a bit haphazard before FiveLumens. We’ve reined things in now and love the control we have to keep things going smoothly!

Make your contact center
better than ever!

Because we work with so many amazing centers, we’re able to provide industry-best tools that make the lives of our customers so much easier. We are anxious to show you how you could save time and money using FiveLumens. Contact our sales representatives today!

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